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Book Summary
More than 90% of project teams include one or more remote workers according to the Project Management Institute. More than 80% of managers supervise at least one remote employee. The Long-Distance Leader discusses the new challenges distance leaders face, and the principles of leadership that remain relevant regardless of location. Eikenberry and Turmel break down their research into 19 rules for distance leaders. The most important rule is that leadership matters more than location - a good leader can manage a team anywhere using the right techniques.
Distance leadership was rare in the past, but in today’s business world a huge percentage of the workforce is remote. This new remote workforce offers new challenges for management, but the most important principle for distance leaders to remember is that good leadership is more important than location. Managers worry about how their employees spend their days working remotely, but with good leadership principles in place, you can build a successful team with employees in every corner of the globe.
In the past, good leadership was all about clear communication, eye contact, listening skills, and team building. While these skills are still valuable, as a remote leader face-to-face communication is not nearly as important as written communication skills. For distance leaders, it is vital to communicate nuanced ideas via email and instant message. Distance leaders should also know how to embrace technology to build teams using meeting software and messaging apps.
If your teams never meet face-to-face, it is easy to have a strained working relationship. Distance leaders know the value of interpersonal connection among team members and find ways to build connection using technology and warm written communication. Maintaining positive relationships among team members and with employees is a vital part of the distance manager’s role.
The Remote Leadership Model offers three important elements for distance leaders, and two of them revolve around using tools effectively. The first element is building interpersonal bonds and encouraging personal growth. The second is using all technology at your disposal to make communication seamless and efficient. And the third is building the skills necessary to embrace new technology as it emerges.
The Three “O” Model examines leadership through three lenses - others, outcomes, and ourselves. Using this model, leaders focus on measuring outcomes to ensure success, supporting others so the team becomes your primary tool, and remembering to take accountability for ourselves and the actions of the team.
Remote workers will often focus more on their individual goals than team targets. Some workers may not have a clear sense of the overall aim of their team or organization. As a remote leader, it is important to connect each employee with perspective on the team’s objectives, and how they fit into the overall framework of the organization.
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