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Book Summary
While we all like to think of ourselves as wholly pragmatic and objective in our decision-making capabilities, the processes we follow when choosing a product or service are heavily influenced by outside factors, many of which are unconscious. Our memories, our personal biases, our experiences, and our present circumstances all play a key role in every choice we make. By becoming even slightly more aware of our subconscious inclinations, we can start to recognize maladaptive patterns and teach ourselves to become savvier consumers and humans.
You may have heard the expression, “Comparison is the thief of joy.” This phrase, originally coined by former President Theodore Roosevelt, expresses that when we compare our accomplishments to those of others who are presumably more successful than us, we diminish our ability to find happiness in our own lives.
A modern-day example of this effect?
Instagram.
We might be feeling good about our recent trip to the Adirondacks until we see someone else’s picture of a week spent in Paris. Suddenly, our adventure in the mountains feels less significant than it did five minutes ago.
Rationally, we know that comparison leads to negative feelings of self-worth. And yet, we are still hard-wired to compare, over and over again.
Nowhere is the role of comparison more prevalent than in the retail and foodservice industries. In designing products, many companies capitalize on the consumer’s tendency to compare by purposefully manipulating prices. Take restaurants, for example. Some restaurants intentionally put expensive items on their menus so that people view the alternate options as cheaper by comparison.
You see that the $50 steak is expensive, so you justify your decision to order the $35 hamburger because at least you are not spending as much money as you would have on the steak! In your mind, you have made a smart decision...when, in reality, $35 is still a lot of money for a hamburger!
In social science, this phenomenon is referred to as the anchoring bias. You are basing your order on the menu items you see in front of you rather than considering what a particular dish would typically cost at other, similar restaurants nearby.
To humans, the word free is more than just a string of letters put together--it is also an incredibly powerful emotional trigger. When a no-cost item is made available to us, we almost always go after it, even if it is an item that we absolutely do not need. In an attempt to rationalize our choice, we are quick to invent a reason as to why our acquisition could be useful in the future.
Oh? You are giving away those key chains? It will take twelve! When my toddler grows up and turns sixteen, she will use them for her car keys and so will all of her friends!
Our minds respond to the promise of freedom in a very specific way.
Consider chocolate, one of America’s favorite drugs.
In a study, a group of people was offered a choice between $.15 Lindt truffle (tasty) or $.01 Hershey’s Kisses (less tasty)....
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