How to Deal With Coworkers Who Complain A Lot

Posted on 4/22/2023, 1:20:32 PM

Dealing with coworkers who complain a lot can be a challenging experience. It can affect your productivity, demotivate you and create a negative work environment. However, it's important to understand that everyone has bad days and some may have a more pessimistic outlook on life than others. In this blog post, we'll explore how to deal with coworkers who complain a lot in a productive and positive way.

1. Listen actively

When a coworker complains, it's essential to listen actively. It means paying attention to what they're saying, acknowledging their feelings and showing empathy. Sometimes people just need to vent, and if you listen attentively, it can prevent them from feeling unheard or dismissed. 

For example, if a coworker complains about a deadline, you can say, "I understand that the deadline is tight, and it can be stressful. How can I help you with this task?"

2. Set boundaries

While listening actively, it's essential to set boundaries. You don't have to be the sounding board for every negative thought your coworker has. Politely let them know that while you sympathize with their situation, you have work to do and need to focus. If they persist, you can say that you'll catch up with them later when you have more time.

For example, if a coworker interrupts your work with constant complaints, you can say, "I'm sorry, but I'm in the middle of a project right now. Can we catch up later when I'm free?"

3. Offer solutions

If your coworker is complaining about something they can change, offer solutions. It shows that you're listening and proactive. For example, if they're struggling with a task, offer to help or suggest ways to make the task more manageable. Sometimes a fresh perspective can make all the difference.

For example, if a coworker is struggling with a task, suggest ways to make the task more manageable. You can say, "Have you tried breaking down the task into smaller steps? It can make the task less overwhelming."

4. Stay positive

It can be challenging to stay positive when you're surrounded by negativity, but it's essential. Maintain a positive attitude, and it may rub off on your coworker. Keep your conversations focused on solutions and successes rather than problems.

For example, if a coworker complains about the workload, you can say, "I understand the workload can be tough, but we're making great progress. Let's focus on finishing this project on time."

5. Redirect the conversation

If your coworker is constantly complaining, redirect the conversation. Bring up something positive or ask them about their interests outside of work. It can shift their focus and provide a welcome distraction from their problems.

For example, you can bring up something positive or ask them about their interests outside of work. You can say, "Hey, did you catch the game last night? It was amazing!"

6. Seek help from management

If the complaining is affecting your work or creating a toxic environment, it's time to involve management. Talk to your manager about the issue and ask for their advice on how to handle it. They may have suggestions or be able to intervene to prevent the complaining from escalating.

For example, you can say, "I'm having trouble working with my coworker, and their constant complaining is affecting my productivity. Do you have any advice on how to handle the situation?"

7. Avoid gossip

Complaining can often lead to gossip, which can make the situation worse. Avoid gossiping about your coworker, even if it's tempting. Gossip can lead to mistrust and resentment, and it doesn't solve the problem.

For example, if a coworker complains about another colleague, you can say, "I don't think it's helpful to talk about others behind their back. Let's focus on our work and finding solutions."

In conclusion, dealing with coworkers who complain a lot can be challenging, but it's possible to do so in a positive and productive way. Listen actively, set boundaries, offer solutions, stay positive, redirect the conversation, seek help from management and avoid gossip. With these strategies, you can manage the situation and create a more positive work environment.